Pick up your conference badge and personalised itinerary at registration, then pop back any time you have questions that you need answered or feedback that you would like to share. The XChange Events team is there to help you!

Kick off the day with the CRN team’s opening remarks! We’ll highlight what’s ahead, share key insights, and set the stage for networking, learning, and discovering opportunities to drive your business forward.

XChange Australia will open with a Welcome Ceremony delivered by a local Indigenous elder, offering a traditional Acknowledgement of Country. This important moment recognises the Traditional Custodians of the land on which we gather, paying respect to their enduring connection to culture, community and country. The ceremony provides an opportunity for attendees to pause, reflect and begin the event with a shared understanding of place and respect, setting the tone for an inclusive and meaningful day ahead.

Step straight into the conversations shaping the Channel today. Through live polling and peer discussion, you'll uncover the trends, challenges and opportunities that matter most to managed service providers. From AI and cybersecurity to talent, profitability and customer demand, you'll see where your peers are focusing for growth and how their priorities compare to yours. Designed to spark meaningful discussion from the outset, this session will help you build valuable connections, identify common priorities and set the tone for the conversations that follow throughout XChange Australia

AI tools have the power to transform organizational productivity while exponentially increasing risk. Join this session to uncover how workplace AI tools can expose sensitive data, bypass controls, and introduce new attack surfaces. We’ll also explore what you can do to mitigate these risks effectively without impeding innovation.

XChange attendees are assigned into peer groups of 8-10 based on business focus and technology interests. Vendors meet with the boardroom groups for 25 minutes, presenting new products, programs, and opportunities – in an environment conducive to spirited conversation and constructive feedback.

Take a break, connect with peers, and explore our exhibitors’ stands, network, discover, and be inspired!

MSPs are under immense pressure: ransomware, compliance audits, cyber insurers, and rising customer expectations abound, and legacy endpoint management tools are slow, bloated, and carry too much tech debt, making it hard to keep up, let alone grow your business. Unified IT is the new way forward. Join NinjaOne's Head of MSP Partnerships, Paul Redding, to learn how to simplify your job and get time back in your day to focus on more strategic work, so you can better serve your clients and improve your bottom line. We’ll examine why legacy models no longer fit, what technicians actually need to manage modern endpoint sprawl, and how simplifying IT management strengthens security, improves efficiency, and supports scalable growth. Expect candid insights, practical lessons, and a forward-looking perspective.

Across Australia, partners and their customers are facing rising threats, increasing compliance pressure, and a growing cybersecurity skills gap while tool sprawl and alert fatigue continue to slow response times. In this session, we’ll show how partners can move to a modern security model using a 24/7 managed SOC and AI-powered XDR enabling continuous monitoring, faster detection, and coordinated response across the full attack surface. We’ll also highlight real outcomes, showing how partners can reduce risk, minimise disruption, and simplify security for customers without the need to build or scale internal security teams. Whether you’re an MSP looking to differentiate your security offering or an organisation looking to strengthen cyber resilience, this session will provide practical insights on how to close the detection and response gap and deliver security as a service.

A short welcome from Crayon to introduce their team and welcome attendees to the networking lunch, setting the tone for informal conversations and connections.

XChange attendees are assigned into peer groups of 8-10 based on business focus and technology interests. Vendors meet with the boardroom groups for 25 minutes, presenting new products, programs, and opportunities – in an environment conducive to spirited conversation and constructive feedback.

In the age of AI, we are asking the wrong question. It’s not about choosing between machine intelligence and human skill; it's about creating a powerful new synthesis of both. This is not your typical AI keynote. Drawing on over 25 years of building AI systems and the timeless wisdom of his Aboriginal heritage, Brad offers a unique perspective you won't find anywhere else. This session provides a practical roadmap for leading with integrity and vision in a world of incredible technological change. Attendees will discover how to build their AI literacy while amplifying their most powerful human tools: intuition, emotional intelligence, ethical discernment and contextual wisdom. 

Perspectives from across the partner and vendor ecosystem on what’s working, what’s changing, and where opportunities are emerging.

Perspectives from across the partner and vendor ecosystem on what’s working, what’s changing, and where opportunities are emerging.

XChange attendees are assigned into peer groups of 8- 10 based on business focus and technology interests. Vendors meet with the boardroom groups for 25 minutes, presenting new products, programs, and opportunities – in an environment conducive to spirited conversation and constructive feedback.

Learn key insights from Huntress' 2026 Cyber Threat Report and how MSPs are partnering with Huntress to deliver cyber resiliency to their customers.

Diversity remains a priority for many organisations, yet attracting talent is only part of the challenge. The real opportunity lies in creating environments where people from different backgrounds, experiences and ways of thinking can succeed, contribute and choose to stay. This interactive fireside discussion will explore why progress across the technology industry remains inconsistent, what high-performing inclusive teams look like in practice, and how leaders can move the conversation beyond representation towards measurable business impact. Through audience polls, real-world examples and open discussion, the session will examine the role of neurodiversity, inclusive cultures and diverse perspectives in driving innovation, improving team performance and strengthening retention.

Wrap up the day with final thoughts from the CRN team. We'll recap key takeaways, thank our sponsors and attendees, and send you off with actionable insights and new connections to drive your business forward.

Join fellow attendees for an evening of drinks, offering an informal setting to connect, share insights, and continue conversations from the day’s sessions.